1. Overview

At Opti Zone, customer satisfaction is important to us. We want you to feel confident when shopping for eyewear with us. This policy explains the conditions for returning products, requesting exchanges, and receiving refunds.

Please review this policy before placing your order.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, accessories, and any included items.
• Proof of purchase or a valid order number must be provided.
• The return request must be submitted within 7 days of delivery.

Products showing signs of use, damage caused by improper handling, or missing original packaging may not qualify for a return, subject to applicable consumer protection laws.

3. Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return, including:

• Products that have been used, altered, or damaged after delivery.
• Personalized or custom-made eyewear, unless faulty or otherwise covered by applicable law.
• Items clearly marked as non-returnable before purchase, where legally permitted.

Faulty, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection requirements.

4. Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive damaged, defective, or incorrect eyewear, contact us as soon as possible and provide your order number, a description of the issue, and clear photographs where available.

We will review your request and explain the available resolution, which may include a replacement, exchange, repair, or refund, as appropriate.

5. How to Request a Return

To request a return or exchange, follow these steps:

1. Contact our customer support team with your order number.
2. Explain why you would like to return or exchange the product.
3. Wait for our team to confirm your request and provide return instructions.
4. Pack the item securely with its original packaging and accessories.
5. Ship or hand over the item according to the instructions provided by our team.

Please do not send products back before receiving return instructions from our support team.

6. Refund Policy

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved.

Approved refunds will be processed using the original payment method where possible. If that method is unavailable, our team will contact you to discuss an appropriate alternative.

Refund processing times may vary depending on your payment provider or bank. We will share any relevant updates once your refund has been initiated.

7. Exchanges

If you wish to exchange an eligible product for another style or item, please contact our support team. Exchanges are subject to product availability and approval under this policy.

If the replacement item has a different price, our team will explain any additional payment or refund required before proceeding.

8. Shipping Costs for Returns

For returns due to a change of mind, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item is faulty, damaged, or incorrectly supplied, please contact us for instructions regarding return shipping and the available resolution.

Original delivery charges, where applicable, will be handled according to the reason for return and applicable law.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number. Cancellation requests can only be accommodated before the order has been dispatched, where operationally possible.

If your order has already been dispatched, you may need to follow the return procedure outlined in this policy.

10. Cash on Delivery Orders

For cash on delivery orders, refunds for eligible returned products will be arranged after the return has been received and approved. Our team will contact you to confirm the available refund method and any details needed to process it.

11. Contact Us

If you have questions about returns, exchanges, or refunds, please contact our customer support team:

• Brand: Opti Zone
• Email: your-email@example.com
• Phone: +92 300 1234567
• Website: Your website URL

We will do our best to help resolve your concerns promptly and fairly.